Shipping Policy

We keep shipping simple and transparent. Sellfinity is built for customers who want practical products with reliable delivery and clear pricing — not confusing checkout rules. Our standard delivery is designed for speed and consistency across the UK, with a fixed shipping cost of £1.99 for most orders. In normal circumstances, orders are delivered within 2 working days. In exceptional cases (such as carrier disruption, severe weather, peak-volume periods, or address verification delays), delivery may take up to 3 working days.

Flat-rate UK delivery

Standard shipping cost is £1.99. We keep it predictable so customers can shop with confidence.

Delivery timeframe

Target delivery: 2 working days. Exceptional delays may extend to 3 working days.

Tracking where available

Tracking details are provided where available, so you can follow your order from dispatch to delivery.

Order processing

Once an order is placed, our fulfilment process begins as quickly as possible. Processing includes order validation, product allocation, packing, and dispatch handover to the delivery network. We aim to dispatch promptly during business days so that delivery timelines remain consistent. If we need additional information (for example, a clarification on address details), processing may pause until the required information is confirmed.

Please ensure your delivery address is accurate, complete, and includes any necessary building details (flat number, entry code, business name, or safe-place instructions). Incorrect or incomplete addresses may cause delays, returned parcels, or re-delivery charges where applicable.

Delivery timeframes

Our standard delivery target is 2 working days after dispatch. “Working days” typically means Monday to Friday, excluding UK public/bank holidays. In exceptional circumstances, delivery may take up to 3 working days. Examples of exceptions can include severe weather, transport disruption, high-volume periods, or local carrier limitations.

Standard shipping £1.99 flat rate for most UK deliveries.
Delivery goal 2 working days (exceptional: up to 3 working days).
Dispatch updates Order status updates are provided as your parcel moves through fulfilment.
Address accuracy Please verify address details to prevent delays or failed delivery attempts.

Tracking & delivery updates

Tracking details are provided where available. If tracking is issued for your parcel, you’ll be able to follow its progress from dispatch to delivery. Some deliveries may have limited tracking visibility depending on the route, carrier, or destination. If you believe your parcel is delayed beyond the stated timeframe, contact our support team with your order details and we will investigate promptly.

Exceptional delays

We aim to meet delivery targets, but some delays are outside our direct control. If a delay occurs, we may provide additional updates and guidance based on the delivery partner’s status. If your order has not arrived within the expected timeframe, please contact us — we will support you through the resolution process fairly and efficiently.

Need help with delivery?

If your order hasn’t arrived within 2 working days (or within 3 working days in exceptional cases), contact our team with your order number and delivery postcode. We’ll assist with tracking, delivery status updates, and next steps. You can reach us via the Contact page.