Contact Us

At Sellfinity, clear communication and responsive support are central to how we operate. We understand that when shopping online, customers expect transparency, timely responses, and genuine assistance when they need it.

Whether you have a question before placing an order, need help tracking a delivery, or require assistance after purchase, our support team is here to ensure your experience remains smooth and reliable.

We treat every enquiry seriously and aim to resolve issues fairly, efficiently, and professionally — without automated runarounds or unnecessary delays.

Email support

The most effective way to contact us is by email. This allows our team to review your enquiry in detail and provide accurate, well-informed responses.

Email: support@sellfinity.co.uk
Response time: Within 24 hours (business days)

Business hours

Our support team operates during standard UK business hours to ensure focused, high-quality assistance for every enquiry.

Monday – Friday: 9:00 AM – 6:00 PM
Weekends & bank holidays: Limited support

Order assistance

To help us assist you faster, please include your order number and registered email address when contacting us regarding an order.

This enables quicker verification and resolution.

How we handle enquiries

Every customer enquiry is reviewed by a real support specialist — not an automated system. We believe human support creates trust and clarity.

Depending on the nature of your enquiry, we may liaise with our fulfilment partners to provide accurate delivery updates or resolve product-related concerns.

Order updates & tracking

Delivery questions

Product information & availability

Returns & refund guidance

Our commitment to customers

We believe customer support should feel helpful, not frustrating. That’s why we focus on honest communication and realistic solutions.

If something isn’t right with your order, we encourage you to contact us — we will always aim to resolve issues fairly within our policies.

Our goal is not just to complete a sale, but to build long-term trust with every customer who shops with Sellfinity.

Need assistance or have a question before purchasing? Our support team is ready to help.

Contact Support