Returns & Refunds Policy

This Returns & Refunds Policy explains your rights and responsibilities when returning products purchased from Sellfinity. We aim to provide a fair and transparent process in line with UK consumer law.

1. Your Right to Cancel (UK Consumer Rights)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, without giving any reason.

The cancellation period expires 14 days after the day you receive the goods.

To exercise your right to cancel, you must notify us clearly of your decision by contacting us through our Contact page.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging where possible

  • The return request must be made within the permitted time frame

  • Proof of purchase (order number or confirmation email) must be provided

We reserve the right to refuse returns if items are returned in a used, damaged, or incomplete condition, unless the item is faulty.

3. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to:

  • Personal care or hygiene products that have been opened

  • Items marked as non-returnable at the time of purchase

  • Gift cards or digital products

This does not affect your rights if an item is faulty or not as described.

4. Return Process

To initiate a return:

  1. Contact us via our Contact page with your order number and reason for return

  2. Our support team will provide return instructions

  3. Securely package the item and send it back according to the instructions provided

Please do not return items without contacting us first, as this may delay processing.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

  • Original shipping charges (£1.99) are non-refundable, except where required by law

We recommend using a tracked delivery service for returns, as we cannot be responsible for items lost in transit.

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

  • Refunds are usually processed within 5–7 working days after approval

Please note that it may take additional time for your bank or payment provider to reflect the refund.

7. Partial Refunds

In some situations, partial refunds may be issued, including:

  • Items returned with signs of use

  • Items missing original packaging or accessories

  • Items returned outside the allowed return period

Any partial refund will be communicated clearly before processing.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Contact us as soon as possible after delivery

  • Provide clear photos and order details

  • We will arrange a replacement or full refund where appropriate

In such cases, return shipping costs will be covered by us.

9. Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return the original item following this policy and place a new order.

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your card provider or payment service

  • If the issue persists, contact us with your order details

11. Abuse of Returns Policy

We monitor returns activity to prevent misuse. We reserve the right to refuse returns or limit service where abuse or excessive returns are identified.

12. Contact Us

For questions about returns or refunds, please contact us via our Contact page. Our support team aims to respond promptly during business days.