Sellfinity - FAQ

This FAQ section is designed to answer the most common questions customers have about shopping with Sellfinity. If your question is not answered here, please contact us through our Contact page and our support team will be happy to assist.

1. What is Sellfinity?

Sellfinity is a UK-focused online store offering a curated selection of everyday essentials, lifestyle products, and trending items. We aim to provide a reliable, straightforward, and transparent shopping experience with clear pricing and fast delivery.

2. Where do you ship from?

Orders are fulfilled through our distribution and fulfilment partners. We operate with a streamlined fulfilment process to ensure orders are dispatched efficiently and delivered within the stated timeframes.

3. Where do you deliver?

We currently deliver within the United Kingdom. Delivery availability may vary depending on location and carrier coverage.

4. How much does delivery cost?

Our standard delivery charge is £1.99 per order.

This flat-rate pricing allows customers to know the delivery cost upfront without hidden charges.

5. How long does delivery take?

  • Standard delivery time is 2 working days

  • In exceptional cases, delivery may take up to 3 working days

Delivery times are estimates and may be affected by factors such as courier delays, weather conditions, or incorrect address details.

6. Will I receive tracking information?

Tracking details are provided where available. If tracking is issued for your order, you will receive updates allowing you to follow your parcel from dispatch to delivery.

7. How can I track my order?

If tracking is available, tracking information will be sent to you via email after dispatch. You can also contact our support team with your order number for assistance.

8. What payment methods do you accept?

We accept secure online payments through our approved payment providers. Available payment methods are displayed clearly at checkout.

All payments are processed securely, and we do not store full card details.

9. Is my payment information secure?

Yes. All payments are handled by trusted third-party payment processors using secure, encrypted systems. Sellfinity does not store or have direct access to your full payment card details.

10. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. Once an order has been processed or dispatched, changes or cancellations may not be possible.

11. What is your returns policy?

You have the right to return eligible items within 30 days of receiving your order, in line with UK consumer law.

Returned items must meet our return conditions. Full details are available in our Returns & Refunds Policy.

12. Who pays for return shipping?

  • Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect

  • Original delivery charges are non-refundable, except where required by law

13. What should I do if my item is faulty or incorrect?

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and clear photos. We will arrange a replacement or refund where appropriate.

14. Do you offer exchanges?

We do not offer direct exchanges. If you wish to exchange an item, please return the original item according to our Returns Policy and place a new order.

15. What if my order hasn’t arrived?

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. Our support team will investigate and provide guidance.

16. Can I place an order as a guest?

Yes. You can place an order without creating an account. Creating an account may help you track orders more easily, but it is not required.

17. How can I contact customer support?

You can contact our support team via our Contact page. We aim to respond to enquiries within 24 hours on business days.

18. Do you collect personal data?

Yes, we collect only the information necessary to process orders, provide customer support, and improve our services. Details are explained fully in our Privacy Policy.

19. Do you use cookies?

Yes. We use cookies to ensure website functionality and improve user experience. Full details are available in our Cookies Policy.

20. Can these policies change?

Yes. Our policies may be updated from time to time to reflect legal requirements or operational changes. Updates will be published on our website.